Erlang tackled the problem of long wait times for telephones.Įrlang’s aim was to improve the efficiency of telephone queues to serve as many people as possible in the shortest amount of time. ![]() Queues were first taken seriously as a research subject in the early 20 th century, when Danish engineer A.K. The 6 revealing rules of queue psychology.A brief history of the psychology of queuing.What is it about waiting in line that tends to raise our blood pressure? What is it that differentiates a positive queuing experience from a poor one? The key is rooted in the psychology of queuing. The risk is ignoring queue psychology and delivering a negative experience that loses customers and damages your brand. The risk isn’t putting people in a queue. For businesses, it’s critical to make the experience a good one. What queue psychology shows is that the waiting experience makes all the difference. “Yet many are willing to wait for their favorite Black Friday item or the latest Apple gadget.” “People claim to hate wasting time,” says Queue-it co-founder Camilla Ley Valentin. Given the technical challenges of peak website traffic, lines serve the same useful purpose online, and aren’t going away anytime soon. Lines are a fair-if disliked-way to deal with high demand in the physical world. Many are startled to find that queues have moved online. But the Internet era has created assumptions that we can access whatever we want on-demand, 24/7. Everyone stands in line in the physical world. However, on the night of her wedding, that same bride might tell the DJ to “ cue the music.” In this case, she would be asking him to start playing some tunes.These two simple words can send an otherwise rational person into an uproar online. For instance, a bride might ask the DJ that she hired to play music at her wedding reception to “ queue the music” ahead of time, which refers to organizing the list of songs in a particular order. In general, queue can be used to refer to any lineup. The word queue is also broadly used among video streaming services, where users can add movies and TV shows to their online queues, which are lists of what they want to watch in the future. Rowling: “The marquee was nearly full now, and for the first time there was no queue outside.” An example is this sentence from Harry Potter and the Deathly Hallows by J. It’s used in British English to refer to forming a line. The word queue, on the other hand, comes from the French word for tail and originally referred to a braid of hair worn straight down the neck. In sports, cue also refers to the stick used to hit the ball or puck in the games of pool, billiards, and shuffleboard. The word has also carried over to film and TV, where actors are often supplied with cue cards to help them remember their lines. It can also be thought of as a hint, a suggestion, or an encouragement, as in this sentence from Jack London’s Call of the Wild: “It was as a cue to him, seeming to rouse him to do what he would never have dreamed of doing.” Cue is also used in live theater, and refers to a sign given to actors to remind them to say or do something in particular onstage. In general, cue refers to a signal or a stimulus that results in an action. Additionally, both cue and queue can be used either as nouns or as verbs. Homophones are words that sound the same but have different meanings. Both cue and queue are pronounced like the letter Q, and are considered to be homophones. When do you cue, and when do you queue? Cue typically refers to a signal that encourages someone to take an action, while queue indicates an ordered line or file.
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